Pre-requisites: None

What is Learning How to Process Audit - ISO 9001:2008? Process auditing has been promoted by the ISO 9001 Standard since the 2000 version with continued emphasis in the 2008 version. However, very few companies have applied the principles and techniques to take advantage of its many merits.

Needs & Benefits: Internal audits being performed by companies can become routine when typically involved with verifying that personnel are following their documented procedures and work instructions. When this occurs, they largely become "non-value added" activities, but are done to "meet the requirements", as perceived by companies. Little may be gained from them and management is getting less and less benefit. They may become a turn-off for the entire quality management system.

By establishing effective process auditing, a company can make internal auditing into a valuable source of process reviews to identify areas of opportunity and improved process control. Internal Auditors no longer perform repetitive chores, but become interested in providing real, value-adding recommendations to management for continuous improvement.

Course Description: Process audits are described in depth, discussing the concepts of first identifying, they evaluating company processes for efficiency and effectiveness. Following the presentation, as exercises, the participants review their company's organizational functions and major activities, as well as how to flowchart them for interactions. From these, key measurements are reviewed or recommended to provide feedback for evaluating process performance. A valuable decision tree is also provided to aid Internal Auditors in performing these audits along with worksheets for documenting results.

Who Should Attend? Top Managers, Quality Managers, Company Quality Representatives and previously trained Internal Auditors.